Responsible Gaming at good112

Our Commitment to Safe Play

good112 was built on the principle that gambling should be an enjoyable, entertaining activity — never a source of financial distress, relationship breakdown, or mental health harm. As Bangladesh's premier online casino and sports betting platform, we recognise that with the reach and accessibility we provide comes a serious responsibility to protect our players.

Our responsible gaming programme is not a box-ticking exercise. It is a genuine, ongoing commitment embedded in how good112 operates day-to-day. From the moment you register, our systems monitor gameplay patterns, flag unusual activity, and make protective tools available to you at every step. We train our support staff to recognise the signs of problem gambling and to respond with empathy, discretion, and practical guidance.

We are committed to fair play, transparent odds, and games that operate on verified random number generators. No game on good112 is engineered to exploit players beyond the house edge inherent in any game of chance. If at any point you feel our platform is not living up to these commitments, we encourage you to contact support@good112 directly.

18+ Age Restriction & Verification

good112 is strictly for adults aged 18 and above. This is not merely a policy statement — it is actively enforced through our identity verification process. Every new player registering a good112 account in Bangladesh must confirm their date of birth during registration and is subject to KYC (Know Your Customer) verification before any withdrawal can be processed.

Accepted verification documents for players in Bangladesh include the National Identity (NID) card, a valid passport, or a driving licence. Where date of birth cannot be confirmed, the account is suspended pending verification. Accounts confirmed as belonging to individuals under 18 years of age are permanently closed and any deposited funds are returned via the original payment method.

Parental Controls and Underage Access: We strongly encourage parents and guardians to use device-level parental control software to prevent minors from accessing online gambling sites. If you believe a minor in your household has registered on good112, please contact support@good112 immediately. We will investigate and act swiftly.

Deposit & Spending Limits

One of the most effective tools for maintaining control over your gambling is setting a deposit limit. good112 allows every player to set personalised limits on how much they can deposit or lose within a defined time period. These limits are available in your account settings under the Responsible Gaming section.

All limits are denominated in Bangladeshi Taka (BDT ৳). For example, a player may set a weekly deposit limit of ৳5,000 to ensure they never deposit more than that amount in a seven-day period. Once the limit is reached, the platform will block further deposits until the period resets.

Reducing a limit takes effect immediately — there is no waiting period. This ensures that if you decide to tighten your controls in the moment, the platform responds at once. Increases to limits are deliberately delayed by a cooling-off period to prevent impulsive decisions made during play.

Time-Out & Cool-Off Periods

Sometimes all you need is a short break. good112's time-out feature allows you to temporarily suspend your account for a fixed period without going through the full self-exclusion process. During a time-out, you cannot log in, deposit, or place bets — but your account remains open and you can return when the time-out period expires.

Available time-out durations:

• 24 hours
• 48 hours
• 7 days
• 30 days

Time-outs can be activated instantly from your account settings. You do not need to contact support — the control is entirely in your hands. During a time-out period, good112 will suspend all promotional and marketing emails to your registered address.

Session Duration Reminders: In addition to time-outs, you can configure session reminders that display a notification after you have been logged in and playing for 30, 60, or 90 consecutive minutes. These reminders are designed to interrupt long sessions and give you an opportunity to step away, review your spending, and make a deliberate decision about whether to continue.

Self-Exclusion Programme

Self-exclusion is the most robust responsible gaming tool available on good112. If you believe that gambling is causing harm to yourself, your finances, or your relationships, we strongly encourage you to self-exclude. This is a serious, meaningful commitment — not a temporary pause.

How to self-exclude from good112:

Recognising Problem Gambling

Problem gambling can develop gradually and is not always easy to recognise in oneself. The following indicators are commonly associated with gambling that has moved beyond healthy recreation and into harmful territory. If several of these apply to you, we strongly encourage you to take action — whether that is using good112's built-in tools or seeking external support.

If you answered "yes" to three or more of these questions, your gambling behaviour may already be causing harm. Please do not wait for the situation to worsen — the sooner you reach out, the more options are available to you.

Getting Help & Support

If gambling is affecting your life or the life of someone close to you, help is available. good112's support team can guide you through the self-exclusion process, adjust your account limits, or simply listen and point you in the right direction. All conversations about responsible gaming are treated with complete confidentiality.

How to contact good112's responsible gaming support:

• Email: Send your query to support@good112 with the subject line "Responsible Gaming Support". Response within 24 hours, typically faster.
• Live Chat: Access 24/7 live chat from the good112 platform. Request to speak with a responsible gaming specialist — our agents are trained to handle these conversations sensitively.

For Players in Bangladesh: If you feel that your gambling has moved beyond what our in-platform tools can address, we encourage you to speak with a trusted family member, a doctor, or a mental health professional. While Bangladesh does not yet have a dedicated national gambling helpline, general mental health support is available through Kaan Pete Roi (listen to me), a voluntary emotional support service operating in Bangladesh.

Support for Families: If you are concerned about a family member's gambling, you do not need to wait for them to seek help themselves. Contact support@good112 to discuss what options may be available. In some circumstances — particularly where a minor is involved — good112 can take proactive account action based on a third-party report.

Player Protection Tools

In addition to the individual responsible gaming tools described above, good112 operates a number of platform-wide player protection measures that apply automatically to all accounts.

• Inactivity Alerts: If your account shows no login activity for 90 consecutive days, good112 will send you an email reminder. Accounts inactive for 12 months are flagged for a welfare check before any marketing communications resume.
• Automated Pattern Monitoring: Our systems monitor gameplay for behavioural patterns associated with problem gambling — including rapid bet escalation, extended session lengths, and frequent chasing of losses. Where patterns are flagged, a responsible gaming specialist may proactively reach out to your registered email.
• Bonus Opt-Out: Players who prefer not to receive bonus offers and promotional incentives can opt out of all promotional communications at any time. Some players find that removing bonus triggers reduces the temptation to gamble more than intended. Contact support@good112 to request a full marketing opt-out.
• Transparent RTP Display: good112 displays the Return to Player (RTP) percentage for every game in the game information panel. Understanding RTP helps players make informed decisions about which games they play and what the statistical expected return is over time.
• No Credit Facilities: good112 does not offer credit, loans, or any form of deferred payment to players. You can only wager funds that have been successfully deposited into your account. This ensures you are always playing with money you actually have.
• Secure Payment Channels: All deposits via bKash, Nagad, Rocket, Upay, and bank transfer go through verified, encrypted channels. good112 does not store full payment credentials, reducing the risk of unauthorised transactions.