good112 Frequently Asked Questions

good112 accepts the Bangladesh National Identity Card (NID), a valid passport, or a government-issued driving licence for identity verification. Upload a clear photo of your chosen document along with a selfie in your account dashboard under the Verification section. Most accounts are verified within 24 hours. Withdrawals above ৳10,000 require full KYC verification before they can be processed.

To reset your good112 password, go to the Login page and click "Forgot Password". Enter the mobile number registered to your account and you will receive an OTP (one-time password) by SMS. Enter the OTP, then set a new password of at least 8 characters including one number and one uppercase letter. If you do not receive the OTP within two minutes, check that the number entered is correct and try again.

No — each person may hold only one good112 account. Opening multiple accounts is a breach of our Terms and Conditions and may result in the permanent suspension of all associated accounts and the forfeiture of any winnings. If you believe a duplicate account was created in error, contact support@good112 immediately so our team can investigate and resolve the issue.

To permanently close your good112 account, send an email to support@good112 with the subject line "Account Closure Request" from your registered email address. Our team will process the request within 48 hours and confirm closure by email. Any remaining balance will be returned to your last verified withdrawal method. If your reason for closing is related to gambling concerns, we recommend considering self-exclusion first.

bKash deposits on good112 are processed instantly in almost all cases. Once you send the payment from your bKash wallet to the good112 merchant number and enter the transaction ID in your deposit form, funds typically appear in your account balance within 1 to 3 minutes. During peak hours such as BPL match days, processing may occasionally take up to 5 minutes. If a deposit is not reflected after 10 minutes, contact live chat with your bKash transaction ID.

The minimum deposit on good112 is ৳200 for mobile wallet payments including bKash, Nagad, Rocket, and Upay. For bank transfers via Dutch-Bangla Bank, BRAC Bank, Islami Bank, or Sonali Bank, the minimum deposit is ৳500. There is no maximum single deposit limit set by good112, though your bank or mobile wallet provider may impose their own daily transaction limits.

The minimum withdrawal on good112 is ৳500 for all payment methods including bKash, Nagad, Rocket, and bank transfers. Withdrawals below this amount cannot be processed. There is no fee charged by good112 on any withdrawal — the full requested amount is transferred to your wallet or bank account. Note that your mobile wallet provider may apply their own receiving limits.

Withdrawals to bKash, Nagad, and Rocket are typically processed within 1 to 6 hours once approved. Bank transfers to Dutch-Bangla Bank, BRAC Bank, Islami Bank, Sonali Bank, and other local banks take between 1 and 24 hours depending on the bank's processing schedule. good112 aims to approve all withdrawal requests within 30 minutes of submission during business hours. Withdrawals requiring additional verification may take longer.

good112 does not charge any platform-side fees on deposits or withdrawals. All transactions are fee-free from our end. However, your mobile wallet provider (bKash, Nagad, Rocket, Upay) or bank may apply their standard transaction charges according to their own fee schedules. We recommend checking your provider's current fee structure if you are concerned about third-party charges.

Yes — Nagad is fully supported on good112 for both deposits and withdrawals. The process is the same as bKash: send funds from your Nagad wallet to the designated good112 merchant number, note the transaction ID, and enter it in your deposit form on the platform. Nagad deposits are instant and withdrawals are processed within 1 to 6 hours. The minimum Nagad deposit is ৳200.

To bet on cricket on good112, navigate to the Cricket section from the main menu. You will find pre-match and live in-play markets for BPL, IPL, T20 World Cup, ODI series, and Bangladesh Tigers internationals. Select a match, choose your market (match winner, top batsman, total runs, etc.), enter your stake amount in BDT, and confirm your bet. Live odds update in real time during matches.

good112 offers a wide range of cricket betting markets including match winner, series winner, top batsman, top bowler, total sixes, total fours, method of dismissal, fall of next wicket, over/under runs per over, and first ball outcomes. For BPL and IPL matches, additional local markets may be available. Live in-play betting allows you to place bets while a match is in progress, with odds updating ball by ball.

All slot games on good112 use certified Random Number Generator (RNG) technology, which means every spin outcome is fully independent, unpredictable, and cannot be influenced by the platform or any player. The RTP (Return to Player) percentage for each game is displayed in the game information panel so you can make informed choices. Providers including Pragmatic Play, NetEnt, and Microgaming are among the most widely audited studios in the industry.

Yes — good112 is fully optimised for mobile play directly in your browser. No app download is required. The platform works on Android and iOS smartphones and tablets using Chrome, Firefox, or Safari. All games including slots, live casino tables, and cricket betting are available in the mobile browser experience with the same account, balance, and bonuses as the desktop version.

good112's live casino section features real-dealer games streamed in high definition, including Live Roulette, Live Blackjack, Live Baccarat, and game-show style titles such as Crazy Time and Lightning Roulette from Evolution Gaming and Ezugi. Tables are open 24 hours a day. Minimum bet sizes vary by table and are displayed before you join. All live casino games are playable from mobile browsers without any download.

good112 offers a welcome bonus for new players on their first deposit. The bonus amount and percentage are displayed on the Promotion page and may vary by campaign period. To claim the welcome bonus, make your qualifying first deposit and opt in to the promotion before or during the deposit process. The bonus will be credited to your account automatically once the deposit clears.

Wagering requirements on good112 bonuses specify how many times you must wager the bonus amount before it can be withdrawn as real money. For example, a bonus with a 20x wagering requirement means you must place bets totalling 20 times the bonus amount. Full wagering requirements for each promotion are listed on the Promotion page. Slots typically contribute 100% towards wagering; live casino games may contribute at a lower rate.

You can opt out of all promotional offers on good112 at any time by contacting support@good112 and requesting a full marketing opt-out. Some players find that removing bonus offers reduces the temptation to deposit beyond their intended budget, which is a valid responsible gaming choice. Once opted out, no promotional emails or in-platform bonus pop-ups will be shown on your account.

good112 rewards regular players through a loyalty programme that recognises consistent play across casino games, slots, and sports betting. Details of the current loyalty tiers, point accumulation rates, and reward types are available on the Promotion page. Higher-tier players may receive personalised offers, faster withdrawal processing, and dedicated account support. Contact support@good112 to learn more about your current loyalty status.

Yes — bonus funds on good112 carry an expiry date that is stated at the time the bonus is credited to your account. If the wagering requirements are not completed before the expiry date, any remaining bonus balance and associated winnings will be removed from your account. Always check the specific promotion terms on the Promotion page before claiming to understand the validity window for each offer.

good112 uses 256-bit SSL encryption to protect all data transmitted between your device and our servers. Your personal information, payment details, and account credentials are stored securely and are never shared with unauthorised third parties. The platform undergoes regular security audits, and all games use certified RNG technology to ensure fair outcomes. We are committed to maintaining a secure and trustworthy environment for every player.

You must be at least 18 years old to register and play on good112. This is a strict requirement enforced through identity verification. During KYC review, players are required to submit a government-issued ID confirming their date of birth. Any account found to belong to a person under 18 will be permanently closed and all deposited funds returned. good112 takes its 18+ obligation seriously and does not make exceptions.

To set deposit limits on good112, log in to your account and go to Settings, then Responsible Gaming. You can set a daily, weekly, or monthly deposit cap denominated in BDT ৳. Limits take effect immediately once saved. Reducing a limit is instant; increasing a limit requires a 7-day cooling-off period before the new higher limit activates. This delay is intentional and designed to protect you from impulsive decisions.

To self-exclude from good112, go to Settings, then Responsible Gaming, and select Self-Exclusion. Choose a duration of 6 months, 1 year, 3 years, or permanent exclusion. Your account is locked immediately and all marketing communications are stopped. Self-exclusion cannot be reversed or shortened during the chosen period. If you cannot access your account settings, email support@good112 with the subject "Self-Exclusion Request" and our team will process it within 24 hours.

If you suspect unauthorised access to your good112 account, change your password immediately via the Login page using the "Forgot Password" option, then contact support@good112 or live chat to report the incident. Our security team will temporarily freeze your account pending investigation, review login history, and help you secure your account. Never share your password or OTP with anyone — good112 support staff will never ask for your password.

good112 customer support is available 24 hours a day, 7 days a week. You can reach the team via live chat directly on the platform for the fastest response, or by email at support@good112 for less urgent matters. Email responses are typically sent within 24 hours. All support conversations are in English. For responsible gaming concerns, request to speak with a responsible gaming specialist when contacting live chat.