Privacy Policy for good112
Your privacy matters to us. This Privacy Policy explains exactly what personal data good112 collects from players in Bangladesh, why we collect it, how it is stored and protected, and the rights you hold over your own information. We are committed to transparency and to handling your data with the care it deserves.
Privacy at a Glance
Six Commitments We Make to Every Player
Before reading the full policy, these six principles capture how good112 approaches your personal data and privacy.
SSL Encryption on All Data
Every data exchange between your device and good112 is protected by 256-bit SSL/TLS encryption. This applies to account logins, deposit flows, withdrawal requests, and all personal data transmissions on the platform.
We Never Sell Your Data
good112 does not sell, rent, or trade your personal information to advertisers, data brokers, or any third party for commercial gain. Your data is used solely to operate the platform and improve your experience as a registered player on good112.
Minimal Data Collection
We collect only the personal data that is strictly necessary to provide our services, comply with our legal obligations, and keep your account secure. We do not collect data speculatively or beyond what is needed for a defined purpose.
Transparent Purpose for Every Data Point
Every category of personal data we hold is linked to a specific, documented purpose. We do not use your data for purposes beyond those stated in this Privacy Policy without first informing you and obtaining your consent where required.
Your Rights Are Respected
You have the right to access the personal data we hold about you, request corrections, ask for deletion where lawful, and object to certain types of processing. We respond to all verified data rights requests within 30 days of receipt.
KYC Data Handled with Care
Identity verification documents — including National ID cards, passports, and driving licences submitted by players in Bangladesh — are stored in an encrypted document vault, accessed only by authorised compliance personnel, and never retained beyond legal requirements.
Information We Collect Legal
When you register an account on good112, use our services, or interact with our platform in any way, we may collect personal data about you. This section describes the categories of data we collect, the context in which it is collected, and the lawful basis for collecting it.
Registration Data: When you create a good112 account, we collect your full legal name, date of birth, email address, Bangladeshi mobile number, and a chosen username and password. This data is necessary to create and maintain your account and is collected on the basis of contractual necessity — you cannot use good112 without providing it.
Identity Verification (KYC) Data: As part of our Know Your Customer process, we may collect copies of government-issued identification documents, including the Bangladesh National Identity (NID) card, passport, or driving licence. We may also collect a selfie photograph for liveness verification. KYC data is collected to comply with our legal obligations around age verification and anti-money laundering (AML) requirements.
Financial Data: We collect details of your payment transactions on good112, including deposit amounts, withdrawal requests, payment method identifiers (such as your bKash or Nagad registered mobile number), and transaction timestamps. We do not store full card numbers or banking credentials — these are handled directly by our payment service providers using their own security infrastructure.
Gameplay and Betting Data: We collect records of your gameplay activity on good112, including bets placed, games played, wagers, wins, losses, and session durations. This data is used to operate the platform, detect problem gambling patterns, and comply with fair play obligations.
Device and Technical Data: When you access good112, our servers automatically collect technical information including your IP address, browser type and version, operating system, device type, screen resolution, and referring URL. This data is used for security monitoring, fraud prevention, and improving platform performance.
Communications Data: If you contact our support team via email at support@good112 or through the in-platform live chat facility, we retain records of that correspondence. This includes the content of your messages, timestamps, and any attachments or screenshots submitted. Communication records are used to resolve disputes and improve our support quality.
| Data Category | Examples | Lawful Basis |
|---|---|---|
| Registration Data | Name, date of birth, email, mobile number | Contractual necessity |
| KYC / Identity Data | NID card, passport, selfie | Legal obligation (AML / age verification) |
| Financial Data | Transaction history, payment method identifiers | Contractual necessity / legal obligation |
| Gameplay Data | Bets placed, session history, game logs | Contractual necessity / legitimate interest |
| Technical Data | IP address, device type, browser info | Legitimate interest (security, fraud prevention) |
| Communications Data | Support emails, chat transcripts | Legitimate interest (dispute resolution) |
How We Use Your Data Secure
good112 uses the personal data we collect solely for legitimate, documented purposes directly related to the operation of our platform and our obligations to you as a registered player. We do not use your data for purposes that are incompatible with those stated in this Privacy Policy.
The primary purposes for which good112 processes your personal data include:
- Account Management: Creating, maintaining, and securing your good112 account, including processing your registration, verifying your identity, and enabling account access and recovery.
- Service Delivery: Enabling you to place bets, play casino and slot games, participate in promotions, and use all features available on good112.
- Payment Processing: Processing deposits via bKash, Nagad, Rocket, Upay, SureCash, Visa, Mastercard, and bank transfer, and processing withdrawal requests to your nominated payment method.
- Legal Compliance: Meeting our obligations under applicable anti-money laundering (AML) laws, age verification requirements, and any other legal or regulatory obligations applicable to the operation of online gambling services.
- Fraud Prevention and Security: Detecting and preventing fraud, money laundering, account takeover attempts, and other prohibited activities on the platform. This includes IP monitoring, device fingerprinting, and behavioural analysis.
- Responsible Gaming: Monitoring gameplay patterns to identify indicators of problem gambling, applying self-exclusion requests, enforcing deposit limits and cool-off periods, and offering responsible gaming interventions where appropriate.
- Customer Support: Responding to your enquiries, resolving disputes, processing complaints, and providing technical assistance via support@good112.
- Platform Improvement: Analysing aggregated, anonymised usage data to understand how players navigate good112, identify technical issues, and improve the platform's performance and user experience.
- Marketing Communications: Sending promotional emails, bonus notifications, and seasonal offers (such as Eid specials and BPL promotions) to players who have opted in to receive marketing communications. You may unsubscribe at any time.
Data Sharing & Third Parties
good112 does not sell your personal data to third parties. However, to operate our platform effectively and comply with our legal obligations, we share certain categories of personal data with trusted third-party service providers and relevant authorities in specific, controlled circumstances.
Categories of third parties who may receive your data:
- Payment Service Providers: bKash, Nagad, Rocket, Upay, SureCash, Visa, Mastercard, and Bangladeshi banking partners receive the transaction data necessary to process your deposits and withdrawals. Each payment provider operates under its own privacy policy and security standards.
- Identity Verification Partners: Third-party KYC and AML screening providers who assist good112 in verifying player identities and screening against sanctions lists. These providers process only the data strictly necessary for verification and are bound by confidentiality agreements.
- Game Studio Providers: Where you play games hosted by third-party providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi, those providers may receive technical session data (such as a session token and bet amounts) necessary to deliver the game. Game studios do not receive your full personal profile.
- Technology and Infrastructure Partners: Cloud hosting providers, CDN services, and cybersecurity partners who provide the technical infrastructure on which good112 operates. These partners process data only on our instructions and are subject to strict data processing agreements.
- Legal and Regulatory Authorities: Where required by applicable law, a court order, or a lawful request from a competent authority, good112 may disclose personal data to law enforcement agencies, financial intelligence units, or other government bodies. We will notify you of any such disclosure where we are legally permitted to do so.
All third-party service providers who process personal data on behalf of good112 are required to handle that data in accordance with applicable data protection standards. good112 maintains data processing agreements with all such providers and conducts periodic reviews of their security and compliance posture.
Cookies & Tracking Technologies Tracking
good112 uses cookies and similar tracking technologies to operate the platform, maintain your session, remember your preferences, and analyse how you interact with the site. This section explains what cookies we use, why we use them, and how you can manage your cookie preferences.
What Are Cookies? Cookies are small text files placed on your device by a website when you visit it. They allow the website to recognise your device on subsequent visits and store information about your preferences or session state.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Session management, account login, security tokens. The platform cannot function without these cookies. | Session / up to 24 hours |
| Functional | Remembering your preferred language, game lobby view, and notification settings. | Up to 90 days |
| Analytics | Aggregated, anonymised data about how players navigate good112 — pages visited, session duration, feature usage. | Up to 12 months |
| Fraud Prevention | Device fingerprinting tokens used to detect suspicious login attempts and account sharing. | Up to 6 months |
Managing Cookies: You may manage cookie preferences through your browser settings. Most modern browsers allow you to block all cookies, accept only first-party cookies, or receive a notification before a cookie is placed. Please note that blocking strictly necessary cookies will prevent you from logging in to good112 and accessing platform features. Blocking analytics or functional cookies will not prevent you from using the platform but may affect your experience.
good112 does not use advertising or cross-site tracking cookies. We do not serve behavioural advertising or share cookie data with advertising networks.
Data Security & Storage
Protecting your personal data is a core operational commitment at good112. We implement a layered security architecture to guard against unauthorised access, accidental loss, alteration, or disclosure of the personal data we hold.
- 256-bit SSL/TLS Encryption: All data transmitted between your device and good112 servers is encrypted in transit using industry-standard 256-bit SSL/TLS protocols. The padlock icon in your browser confirms this encryption is active.
- Encrypted Data Storage: Personal data, KYC documents, and financial records stored in good112's databases are encrypted at rest using AES-256 encryption. Database access is restricted to authorised personnel operating on a strict need-to-know basis.
- Two-Factor Authentication: good112 offers and recommends two-factor authentication (2FA) for all player accounts. Staff access to internal systems holding player data also requires 2FA and is subject to access logging and periodic review.
- Penetration Testing and Security Audits: good112's technical infrastructure undergoes regular security assessments to identify and remediate vulnerabilities before they can be exploited.
- Incident Response: In the event of a personal data breach that is likely to result in risk to player rights, good112 will notify affected players and relevant authorities within the timeframe required by applicable law.
Data Retention Policy
good112 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. We do not keep personal data indefinitely.
Active Accounts: While your good112 account is active, we retain all registration, gameplay, transaction, and communications data associated with your account. This data is necessary to provide the services you have contracted us to deliver.
Closed Accounts: Following the closure of your good112 account — whether initiated by you or by good112 — we retain your personal data for a minimum of five years. This retention period reflects our obligations under anti-money laundering regulations and the potential for regulatory investigations or legal proceedings that may arise after account closure.
KYC Documents: Identity verification documents are retained for a minimum of five years following the closure of your account, in compliance with applicable AML and record-keeping requirements. KYC documents are stored in an encrypted vault with access restricted to authorised compliance personnel.
Transaction Records: Financial transaction records — including deposit and withdrawal histories — are retained for a minimum of seven years to comply with financial record-keeping obligations.
Communications Data: Support correspondence is retained for three years following the last interaction, after which it is securely deleted unless it forms part of an ongoing dispute or regulatory matter.
When personal data is no longer required for its stated retention period, good112 securely deletes or anonymises that data so that it can no longer be linked to an individual player.
Your Rights Over Your Data
good112 respects your rights over your personal data. As a registered player, you hold the following rights in relation to the data we process about you. To exercise any of these rights, please submit a written request to support@good112 from the email address associated with your registered account.
- Right of Access: You have the right to request a copy of the personal data good112 holds about you. We will provide this in a structured, machine-readable format within 30 days of receiving a verified request.
- Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update basic account information (such as email address and contact number) directly through your account settings.
- Right to Erasure: You may request the deletion of your personal data. This right is subject to limitations — we may be required to retain certain data for legal or regulatory reasons (see Data Retention above). Where erasure is not possible in full, we will explain the specific data that must be retained and why.
- Right to Restriction of Processing: You may request that we restrict the processing of your personal data in certain circumstances — for example, while a dispute about the accuracy of the data is being resolved.
- Right to Data Portability: Where processing is based on your consent or on contractual necessity, you have the right to receive your data in a portable format so that it can be transferred to another service provider.
- Right to Object: You have the right to object to the processing of your data based on legitimate interest, including direct marketing. Where you object to marketing, we will immediately cease sending promotional communications.
- Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that occurred before the withdrawal.
Policy Updates & Contact
good112 reserves the right to update this Privacy Policy at any time. When we make material changes to the way we collect or use your personal data, we will notify you by email to the address registered on your good112 account, or by posting a prominent notice on the platform. The effective date at the top of this document will be updated to reflect the date of the most recent revision.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data. Continued use of good112 following a notified update to this Privacy Policy constitutes your acceptance of the revised version.
Children's Privacy: good112 is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that we have collected data from a person who is under 18, we will immediately close the associated account and delete the data. Parents and guardians who believe a minor has registered on good112 should contact support@good112 immediately.
Links to Third-Party Sites: good112 may contain links to third-party websites or services — for example, payment provider portals. This Privacy Policy applies only to good112. We are not responsible for the privacy practices of any third-party sites. We recommend reviewing the privacy policies of any external services you use in connection with good112.
Last updated: 1 January 2026. This Privacy Policy supersedes all previous versions published on good112.
Questions About Your Privacy?
Our support team is available 24/7 to address your data and privacy concerns. You can also explore the FAQ for quick answers, review our full Terms & Conditions, or access your account directly.